How it works
Each of our packages has been thoughtfully designed as a complete themed setting, meaning everything you need for a magical celebration is included. Because our setups are created to look cohesive and polished, we don’t hire out individual items or offer pick-ups.
Instead, we take care of the entire process for you from delivery and installation to pack-down the following day. Our goal is to bring your vision to life exactly as you imagine it. Whether you’re choosing one of our signature themes or working with us on a custom concept, leave the details to us so you can sit back, relax and enjoy the celebration!
Once you’ve completed the online “Get A Quote” form, you will receive a response from us within 3 business days.
We will send your personalised quote along with a comprehensive breakdown of everything included in your chosen event and theme, including set-up dimensions and all of our available add-ons.
Step 1: Get A Quote
After the last guest waves goodbye, we swing by to pack-up so you don’t have to lift a finger. Pickup takes place the following day, and all items included in the setup must be returned in their original condition. We handle all disassembly and retrieval, but the party clean-up? That’s on you!
And don’t forget to tag us in your photos - we love seeing your celebrations come to life!
Instagram & Facebook: @beourguestaustralia
Cancellations made 30+ days prior to the event date will receive a full refund of the deposit.
Cancellations made between 15 days and 29 days prior to the event date will receive a 50% refund of their deposit.
Cancellations made within 14 days of the event date will forfeit the deposit in full.
Cancellation Policy
Service Area
We deliver within a 10km radius of Melbourne CBD free of charge. Anything beyond that range will incur an additional fee, calculated by the km.
Safety & Cleanliness
At Be Our Guest, we prioritise your child's safety and the integrity of your home. Our furnishings adhere to the highest safety and cleanliness standards.
The base of each tent pole is adorned in canvas as to protect your flooring and not leave dents or scratches
Teepees are crafted using certified organic cotton, free from toxins and harmful flame retardant chemicals.
Tent poles are made using FSC certified pine
Nail and staple free
Teepees
We use eco friendly, breathable bamboo mattresses
Mattresses are fitted with a protective cover and cotton sheets
Guests BYO Pillow - For hygiene purposes, we do not supply pillows to sleep on
No food, drink or pets on mattresses
All linens are washed with eco friendly, non-toxic detergent that is free from allergens and suitable for sensitive skin
Beds
Lights and decorations
All our lights operate on batteries, eliminating any potential hazards associated with electrical outlets
We prioritise safety by excluding glass or breakable materials from our furnishings
After every event, our rugs are meticulously vacuumed, sprayed, and spot cleaned to maintain pristine condition
Decor and tables are cleaned and disinfected after each use
We diligently monitor the condition of our items and promptly replace any that show signs of wear and tear, ensuring a consistently impeccable experience for our clients
Ongoing Care
Once we have confirmed your event date, theme, number of guests, and potential add-ons, you will be sent an invoice including simple payment instructions and booking form outlining our terms and conditions. A 50% deposit is required to secure your booking, as well as the signed booking form.
We will call you within a week of your event to confirm set-up and pack-down times, discuss potential configurations of our set-up in your space and answer any questions you might have.
Step 2: Confirm your booking
Step 3: Set-up
Our team will arrive at a pre-arranged time prior to the event. Set-ups typically take between 1 - 3 hours. Please ensure the party area and walkway is clean and furniture free upon our arrival, as we are not responsible for furniture relocation or cleaning. Once the remaining balance is secured, it’s time for the party to begin!